Refunds and cancellations

Effective 22 October 2026

Who you are paying. AyahInk is a project of Al Asr Welfare Foundation UK, a charitable incorporated organisation registered with the Charity Commission for England and Wales (registered charity no. 1196617, alasrwf.org). When you buy an AyahInk plan, you pay Al Asr Welfare Foundation UK, through its payment provider Zeffy, in pounds sterling. Buying a plan is a purchase, not a donation, so it does not qualify for Gift Aid. These terms sit alongside our Terms of Service (§5) and Privacy Policy.

The short version: you can cancel a monthly plan at any time, and you can have any payment refunded in full within 14 days of making it, without giving a reason. Nothing you have written is ever deleted because of a payment, a cancellation or a refund.

1. The plans you can buy

Plus, £6 a month, and Complete, £12 a month. These renew automatically every month, on the same day of the month as your first payment, until you cancel.
Supporter, £50 once. One payment, with nothing renewing.

Plus and Complete are free for everyone for now, as our home page says. Paying for one today is optional: it supports AyahInk, and it does not unlock anything more than the free version gives you while plans are free. We will tell you before any plan you use starts to cost money.

When you pay, the form asks for your AyahInk account email, so we can link the payment to your account. If it does not match an account, we match it by hand; tell us if you think we have missed one.

2. Cancelling a monthly plan

You can cancel Plus or Complete at any time. Email [email protected] from the address you paid with, or tell us that address, and we will stop it renewing within two working days. You will not be charged again after that.

Cancelling stops future payments; it does not refund the month you are in. Your plan keeps running until the end of the month you have paid for, and then your account goes back to Free (or to Supporter, if you bought that). Your journal stays exactly as it is, on your device and, where you used sync, in your account.

3. Your 14 days to change your mind

You can ask for a full refund of any payment within 14 days of making it, for any reason or none. That covers your first payment, each monthly renewal, and the Supporter payment. To ask, email [email protected] with the address you paid with and the date of the payment.

If you ask for a refund of a monthly payment, we also cancel that plan unless you tell us not to.

4. After 14 days

After 14 days a payment is not normally refundable, and we do not refund part of a month. That does not affect your legal rights: if something you paid for is not provided as described, or is faulty, you can ask for a remedy under UK consumer law, including a refund where the law gives one.

We will also refund a payment in full, whenever you ask, if you were charged twice, charged by mistake, or charged after you asked us to cancel.

If we stop providing a feature a monthly plan was sold for, we will tell you, stop the plan renewing, and refund the unused part of the month you are in.

5. How refunds are paid

We refund to the card or account you paid with, through Zeffy, within 14 days of agreeing to it. Your bank may then take a further 5 to 10 working days to show it. We cannot refund to a different card or person.

When a payment is refunded, the plan it paid for stops, and your account goes back to Free (or Supporter) no later than the end of the time that payment covered. Nothing you have written is deleted.

6. Contact

For cancellations, refunds or any question about a payment, email [email protected]. AyahInk is run by Al Asr Welfare Foundation UK, registered charity no. 1196617.